Frequently asked questions
| Question | Answer |
|---|---|
| What are your hours? | Monday through Friday 11 am to 8 pm Eastern Time USA, but online store is always open. |
| Do you give refunds? | Yes, but only within 7 days of receipt of a "broken" item. After 7 days, if you can't prove it was broke when you got it, no refund is given. |
| Do you do returns? | No. Sorry, but for health reasons, I can't in good standing take returned items and not know where these items went after they left my house. |
| Where do you ship to? | Worldwide, as long as there's no tarriffs or any other extra costs to my customers. With the exception of the UK, since I know they have customs to pay on some items. |
| How quickly do you fill orders? | Usually within 1-2 business days, unless it's after 8 pm Friday, then it will have to wait until Monday to be filled. |
| How long will it take for your order to arrive? | If you're in the USA, usually a week (unless the post office decides to take you on a trip around the country). If you're outside of the USA, it depends actually on where in the world you are. It can take anywhere from 2-6 weeks for delivery (up to 4 (from past experiences) to the UK). |
| What types of shipping methods do you use? | I use First Class mail. This is the "cheapest" for you. And, you still get a tracking number. I do NOT put "fragile" or anything like that on my packages, as you're liable to get it broke (I know how they like to crush things when told NOT TO. |
| Do you have a customer service number or phone number? | Yes, but it's only given to customers, and not posted anywhere on the site |
| What are your shipping costs? | To the continental US, $7.50 (This is what I was told the other day when I tried to send out a bubble mailer with ONE item in it, and it didn't even weigh that much). International is US$20. (Sorry, but when the USPS raises their rates, everyone gets hit with it) |
| Do you offer express shipping? | No. Not unless you're willing to pay an extra $20+ for it. |
| What happens if my package gets lost or damaged during shipping? | A refund will be provided upon proof of damage (ie: photos of package and item). |
| Can I change my shipping address after placing the order? | Yes, just call me at the phone number listed on your invoice, and I'll change the address before I ship it out. |
| Can I reroute my package to a different address if I'm not available to receive it? | Yes, if you call, email me, or use the contact form and let me know the new address before I ship it out. Once shipped, it can't be changed. |
| How many of each item do you have? | The inventory of what I have is listed with each item. If it says there is only |
| Can I combine multiple orders to save on shipping costs? | Unless your items go over 16 ounces (one pound), I should be able to ship in one package. If I have to go to a bigger bubble mailer size, then I will let you know the new cost of package, so you can get the rest of the postage paid before I ship your package. |
| Do you offer FREE shipping? | Yes, on orders of US$25 or more, except for International orders. Sorry, but with shipping costs skyrocketing, I just can't afford to ship orders internationally for free. |
| Do you offer local pickup? | Yes. If you live within a 25 mile radius of where I'm located, you can meet me at the local library, and I will bring your products to you. |
| Do you offer signature confirmation upon delivery? | Yes, at an additional $10 cost, since it's going to cost me extra in gas money and time to go to the post office and fill out the forms. |
| Do you do same day shipping? | On small orders (one or two items), yes. On larger orders, no, sorry. Cut off time for same day shipping is 2:30 pm Eastern Time USA. This way it gives me time to get to the USPS before it closes. |
| What "unique" items do you offer? | Almost all of my jewelry and crafts are done as single items. The only time there will be more than one item, is if I have the beads/materials to make more than one of that item. |
| Are there any delays expected during holidays or peak seasons? | The only delays here, would be through the USPS itself. So, yes, since the USPS has been going downhill in recent years with their timely delivery of packages during holidays & peak seasons. |
| What is your return policy for items that arrive late or damaged? | Late is the problem with the USPS, not me. I sent it out when it was supposed to go out. As for damaged, see above. |
| What should I do if my order hasn't arrived within the expected timeframe? | Check the tracking, and get a hold of me. If we can't find it, I'll get a hold of the post office and see where it's at. If they can't find it (because of their negligence), then you will be refunded. |
| Is this product available in different sizes/colors/variants? | If an item comes in more than one size, color, or variant, each one is listed as a separate item on the site. |
| What materials is this product made from? | A materials list will be provided on each item listed, as long as I can remember what it was made with. Some items I've made years ago, and don't remember what they were made with. I just recently decided to start selling my stock of jewelry and crafts, so I have accumulated a wide inventory of products. |
| Are there any specific care instructions for this product? | Most of my bracelets, earrings, necklaces, sets, etc., are made using Nymo D Beading thread. This is a nylon thread that if it has gotten wet, will stretch. I do not recommend getting my jewelry wet that is made with the small seed beads or delica (cylinder) beads, or you may wind up with an item that no longer fits or looks good. |
| Is this product suitable for beginners/advanced users? | Almost all of my patterns, which this question would refer to, can be made by beginners through advanced beaders. It's up to you to decide if you are capable of making one of my patterns before you purchase it. |
| Is this product currently in stock? Will this product be restocked in the future? How can I be notified when this product is back in stock? | I list how many of each item I have on the item page. If I only have ONE of an item (or all items of one kind have sold), that item will NOT be restocked, and it will be replaced with a new item. Patterns are limitless, so if it says it's out of stock, I just have to update it. To be notified of a restock of an item, you'll have to click on the notification button. |
| Can I pre-order this product? | There are some items, that will be marked on their pages, that are available for pre-order. You must pay in advance for these orders, since I don't keep the beads on hand to make these items all the time. |
| What payment methods do you accept? | We accept through stripe: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay payments from customers worldwide, Amazon Pay, Apple Pay, Cash App, Google Pay, Link, and Cash when doing a local pickup. We also accept PayPal. |
| Can I change my payment method after placing an order? Can I save my payment information for future purchases? | No. Once payment is made, you must cancel it in order to change payment method. Yes. |
| Can I use a personal check or money order for payment? | Personal Check, no. I've been burned too many times in the past. Money Orders, yes, made out to Kimberly Johnson with your order number in the memo section. |
| Do you have a live chat option for immediate assistance? Can I contact you through social media platforms? Is there a specific contact form on your website? Can I request a callback from customer support? | Yes, 1-989-313-6372; Yes, all links are provided at the top and bottom of every page, but the best option is Facebook Messenger. Yes, the contact page. Yes, as long as you're in the Continental US only. I have voicemail for when I'm not home. |
| Is there a specific email address for technical support? | Yes. info@kimsjewelrycrafts.com |
| Can I request assistance in a language other than English? How can I unsubscribe from your mailing list or opt-out of communications? Can I sign up for a newsletter or email subscription for updates and offers? | Assistance in any other language relies on text messages, since I use Google Translate to be able to reply to you. Unsubscribe/opt-out options should be available at either the bottom of the email, or in your account on the website. Yes. It should give you that option when you make an account on the website. |
| Can I provide feedback or make a complaint through your contact information? | Yes |
| Can I visit your physical store or office location? | No, since there isn't an actual building. I work out of my apartment. |